You are here: Home | Assisted access scheme

Assisted access scheme

This membership scheme is for people with disabilities who need an assistant to help them use the services in the theatres.

The scheme allows members to buy an additional ticket for the assistant at half the standard price.

What is an assistant

An assistant is someone who can help the disabled person access services that, without their help, would be inaccessible.

The assistant should:

  • familiarise themselves with the layout of the theatre and the location of services
  • liaise with theatre staff if the disabled person needs help
  • take instructions should there be a need to evacuate the building
  • always attend to the needs of the disabled person while on the premises.

Theatre staff will advise and aid the assistant but will not carry out the assistant's duties.

The membership scheme is not open to or intended for those who simply want a companion or need help getting to the theatres.

How to join the scheme

You or your appointed representative must print, complete and sign the appropriate application form. 

Post it to: The Brook Theatre, Old Town Hall, Chatham, Kent, ME4 4SE.

Download an individual application form

Download an organisational application form

We will not make scheme tickets available until an application has been approved and you have registered as a member of the scheme.

Your information

The information you provide will help us to provide a better service for you.

You can tell us more about your needs on the form or on a separate sheet. For example, we need to know if your mobility equipment is an unusual size, shape or is motorised, so that we can allocate the right amount of space when booking.

The information you give us is protected by the General Data Protection Act 2018 and will only be used for the purpose set out here and on the application form.

Help to complete the application

If you need help to complete the form or would like more information, contact the box office.

After you have applied

We will let you know within 10 working days if you have been accepted on to the scheme.

If we need more information, we'll ask for it within those 10 days.

We reserve the right to:

  • review the availability of tickets within the scheme
  • to review a member's eligibility
  • revoke a membership following review.

A false application could lead to civil proceedings and prosecution.

This information is available in other formats and languages.