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What to know before the show

We're so excited to welcome you back to shows at The Brook and Central Theatre. We've got some amazing shows coming up, right on your doorstep!

We want you to have a safe and enjoyable time whilst with us, therefore we've answered a number of queries you might have which we hope will help with your visit.

Thank you for your support - we can't wait to see you.

Reissued tickets for shows that have been moved

When you agreed to transfer your tickets to the revised date, we informed you that for most shows your original tickets should be used for the revised date.

However, we have now moved many shows, some of them multiple times. We have, therefore, taken the decision to issue new tickets to avoid confusion.

Tickets for the revised date will be sent to you in the post. We ask that you bring these tickets with you on the night of the show.

If your tickets already have the new date on, we will not be issuing new tickets.

Before you visit The Central or Brook Theatres


If you have symptoms or need to self-isolate

If you have symptoms of COVID-19, please stay at home. If you have to self-isolate, please contact our Box Office team for more information on your ticket.

Wearing a face covering

Face coverings are no longer required by law, but the government expects and recommends that people should continue to wear them in crowded and enclosed settings, to protect themselves and others. When worn correctly, they can reduce the risk of transmission.

Lateral flow tests

In line with government guidelines, this is not a requirement for attending the theatre. We advise customers check with our website before they attend the theatre where any updated guidelines will be added.

Arrival time

The Central Theatre - Our doors will open 45 minutes before a show starts. This will help reduce queues and the number of people in our public areas. You may need to wait outside until the doors open, however we will aim to get you in as quickly and as safely as possible.

The Brook Theatre - Our doors will open 30 to 45 minutes before a show starts. You may need to wait outside until the doors open, however we will aim to get you in as quickly and as safely as possible.

Entrances

The Central Theatre - If you are sitting in the stalls section, you can use the main high street entrance, as well as our accessible side entrance. The accessible entrance is located at the side of The Central Theatre (access via Rome Terrace ME4 4RE). For those sitting in the balcony, please use the high street entrance.

The Brook Theatre - Please use the main entrance or side entrance on Whiffens Avenue.

Wheelchair users

The Central Theatre - Access via our main high street is currently unavailable, therefore please use our side entrance (located by the disabled car park).

The Brook Theatre - Please use the main entrance or side entrance on Whiffens Avenue.

Check-in via the NHS Test and Trace

Customers have the option to check-in via the NHS Test and Trace. QR codes will be available at our entrances.

When you arrive

Showing your ticket

All staff located on our entrances will scan your tickets to avoid any unnecessary contact. Please have your tickets ready when you arrive to avoid holding up the queue.

Member of party running late and without their ticket

Ideally everyone will come in together, however if this happens, our staff will take details of the latecomer.

During your visit

Hand washing facilities

Hand washing facilities are available, as well as hand sanitising stations throughout the building. We encourage all customers to regularly wash their hands.

Additional staff

We have additional staff. To make you feel safe and secure, our staff are available for any questions you may have.

Helping to prevent the spread of COVID-19

Along with providing scanning systems for tickets, additional staff and entrances, we have enhanced our cleaning schedule with our cleaning contractors to ensure our venues are cleaned thoroughly.

Cash and card payments

Cash and card are accepted. However, our kiosk and ice cream stations are cash only at the moment (we are just waiting for our contactless equipment to arrive).

Bar drinks

The Central Theatre - There will be a limited bar service and a one-way system will be in place. There won't be any seating, therefore please return to your seats once you have purchased from the bar. Please do not visit the bar in groups. The bar will be open when you arrive and at the interval only.

The Brook Theatre - There will be a limited bar service. There won’t be any seating, therefore please return to your seats once you have purchased from the bar. Please do not visit the bar in groups. The bar will be open when you arrive and at the interval only.

Other queries

If a show is cancelled due to COVID-19

Our Box Office team will contact you via email and offer a refund or move to a new date. If they do not have your email address, they will phone you.

Vaccine passport or evidence of two vaccinations

In line with government guidelines, this is not a requirement for attending the theatre. We advise customer to check our website before they attend the theatre where any updated guidelines will be added.

We hope you enjoy the show!